Call Us! 888-501-3296

Customer Service

Shipping & Delivery

Ecig Central offers FREE USPS PRIORITY SHIPPING on all orders over $40.  How easy is that?

Unfortunately,  customers who refuse shipment will be added to our "DO NOT SHIP TO" list.

We try to ship all orders received Monday thru Thursday the next day, unless otherwise posted. We cannot guarantee next day shipping.  

All orders received Friday through Sunday we try to ship the following Monday. All customers will receive an e-mail upon shipment, if you do not receive this email or  if you have any questions concerning a submitted order, please click the CONTACT US link to send us an e-mail. 

 International Shipping
 We currently only ship to our friends in Canada.  All international shipping SHIP AT YOUR OWN RISK. We are not responsible for lost, stolen, or pilfered packages. Customer is responsible for all duties. Please check your local customs for cost. If an order is returned to us, the customer will receive a credit for product upon our receipt of the returned product.

 

Privacy & Security
We are committed to protecting your privacy. When you place orders or access your account information, the data is encrypted using a secure sockets layer (SSL). All the customer data we collect is completely protected against unauthorized access.  Ecig Central does not keep or maintain any credit card information. 

All personal information collected is used solely for processing your orders, notifying you of product updates if requested, and contacting you if necessary. Ecig Central will not sell your personal information to others. If you have indicated within your account information that you do not wish to receive promotional e-mails from Ecig Central, we will only send you e-mail to confim your order and update the status of your order.


Returns & Replacements

We offer a full 100% guarantee on our rechargeable e cigarettes for 6 months from the date of purchase.   If you receive a non working or defective product, return it to us for a replacement or store credit.  Your choice.

We do not offer any warranty on disposable E-Cigarettes or E-Hookahs.